Customer Success Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (AI): Managing value realization and commercial renewals for mid-market legal and professional services clients with an accent on the integration of agentic AI into complex legal workflows. Focus on delivering net-revenue-retention targets, executing structured churn-mitigation plans, and quantifying ROI in business terms.
Location: Paris, France
Company
Harvey is an AI platform transforming how legal and professional services operate by combining frontier agentic AI with deep domain expertise.
What you will do
- Onboard customers by integrating AI solutions into daily workflows and guiding administrators with data-backed best practices.
- Own the full renewal lifecycle, including forecasting, negotiating commercial terms, and closing renewals.
- Manage a revenue portfolio with direct accountability for retention and net-revenue-retention (NRR) targets.
- Monitor account health and execute structured mitigation plans to prevent churn.
- Quantify and communicate ROI and measurable business value to executive and economic buyers.
- Collaborate cross-functionally with Sales, Legal, Finance, and Product teams to drive expansion and platform improvements.
Requirements
- 3–4+ years of experience in customer-owning roles at tech or SaaS platforms.
- Proven track record of owning and delivering against revenue or retention targets.
- Experience managing the end-to-end renewal motion and leading commercial negotiations.
- Ability to map complex organizations and influence executive stakeholders.
- Strong commercial acumen and comfort discussing pricing and structuring terms.
- Must be based in Paris, France
Culture & Benefits
- High-intensity environment focusing on ownership, decisiveness, and simplicity.
- Opportunity to build a generational company at a true inflection point.
- Fast-paced culture with a high bar for excellence and significant personal and professional growth potential.
- Collaborative atmosphere operating with a "Job's Not Finished" mindset.
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