Medical Customer Service Representative (Bilingual)

TL;DR

Medical Customer Service Representative (Bilingual): Providing comprehensive support to patients throughout their healthcare journey with an accent on appointment scheduling, billing inquiries, and service coordination. Focus on maintaining high standards of HIPAA compliance, accurate CRM documentation, and delivering empathetic communication across multiple channels.

Location: Must be based in LATAM and available to work U.S. business hours.

Company

hirify.global is a healthcare support organization focused on providing professional patient-facing services.

What you will do

• Manage inbound patient inquiries via phone, email, and chat in English and Spanish.
• Coordinate appointment scheduling, confirmations, and follow-ups.
• Maintain accurate patient records and interaction history within the CRM system.
• Ensure all communications and documentation adhere to HIPAA and data security standards.
• Collaborate with internal teams to resolve complex patient issues and improve workflow efficiency.

Requirements

• Fluency in English and Spanish (spoken and written) is mandatory.
• Must be based in LATAM and able to work U.S. business hours.
• Minimum 1 year of customer service experience.
• Proficiency with CRM systems and communication tools like Slack and Zoom.
• Strong multitasking skills and high attention to detail.
• Professional remote work setup with reliable internet connection.

Nice to have

• Previous experience in healthcare, medical support, or patient services.
• Familiarity with insurance verification or medical billing inquiries.
• Experience working with U.S.-based healthcare organizations.
• Exposure to HIPAA or healthcare compliance standards.

Culture & Benefits

• Full-time remote position offering long-term stability.
• Opportunity to work in a patient-focused, professional environment.
• Ongoing training and professional development initiatives.
• Collaborative team-oriented remote culture.

Hiring process

• Initial screening call.
• Video interview with a recruiter.
• Client interview.