Service Coordinator (Field Service Operations)

TL;DR

Service Coordinator (Field Service Operations): Coordinating the deployment of Field Service Engineers across Europe to ensure timely customer support with an accent on scheduling and resource optimization. Focus on managing service work orders, improving coordination processes, and maintaining accurate equipment records.

Location: Uppsala, Sweden or Cardiff, UK

Company

hirify.global provides technologies that help scientists solve real-world problems, advancing healthcare and improving sustainability.

What you will do

• Plan and schedule Field Service Engineers across Europe, optimizing for skills, location, and availability.
• Manage customer service requests and enquiries professionally and efficiently.
• Create, update, and close service work orders within service management systems.
• Ensure service activities are accurately completed and invoiced in a timely manner.
• Maintain accurate customer, equipment, and service records.
• Collaborate with engineers, technical specialists, and sales teams to deliver an exceptional customer experience.

Requirements

• Experience in a coordination, scheduling, or service administration role.
• Background within a technical, engineering, or field service environment.
• Ability to stay organized and manage multiple priorities simultaneously.
• Strong communication skills and a professional telephone manner.
• Proficient IT skills.

Nice to have

• Experience with Salesforce or ServiceMax.