Principal Business Operations Manager (AI)

TL;DR

Principal Business Operations Manager (AI): Scaling the operating model for the AI + Human Intelligence Customer Success Platform with an accent on business performance, strategic planning, and transformational initiatives. Focus on establishing performance frameworks, optimizing organizational governance, and driving AI-enabled customer experiences.

Location: San Diego, California or Mountain View, California

Salary: $196,000 - $266,000

Company

hirify.global is a global financial technology platform powering prosperity for millions of customers through products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own the performance management framework including KPIs, scorecards, and executive reporting.
• Design and evolve the operating model for AI + Human Intelligence customer success experiences.
• Lead annual and quarterly strategic planning, prioritization, and investment alignment.
• Drive operational excellence across internal teams and outsourced partners.
• Lead high-impact cross-functional initiatives to advance strategic priorities.
• Champion transformation using automation and AI-enabled workflows.

Requirements

• 10+ years of experience in business operations, strategy, or consulting.
• Proven track record in driving organizational scale and operational transformation.
• Strong analytical skills and experience building business cases and performance frameworks.
• Experience designing governance structures and scalable operating models.
• Proficiency in leveraging technology and data-driven insights for operational scale.
• Exceptional executive communication and storytelling skills for C-level audiences.

Culture & Benefits

• Competitive compensation package with a pay-for-performance approach.
• Eligibility for cash bonuses and equity rewards.
• Comprehensive corporate benefits package.
• Opportunity to work on cutting-edge AI + Human Intelligence integration.