Principal Product Manager (SaaS)

TL;DR

Principal Product Manager (SaaS): Building a unified merchant experience platform to automate onboarding and configuration with an accent on shared services and platform architecture. Focus on implementing AI-powered productivity agents and reducing high-touch manual work.

Location: Remote (Canada)

Salary: $190,000 - $220,000 CAD

Company

A post-purchase platform focused on driving customer loyalty for over 1,500 enterprise retailers, including Nike and Sonos.

What you will do

• Define and launch the first generation of a unified merchant experience platform and its shared services.
• Transform high-touch merchant onboarding into clean, self-service experiences.
• Develop and ship AI-powered agents and workflows to improve merchant productivity.
• Own permissions, entitlements, and shared merchant services across the entire product suite.
• Create specs and prototypes, iterating quickly based on direct merchant feedback.
• Drive cross-team adoption of reusable platform capabilities across multiple product teams.

Requirements

• 8+ years of product management experience at a high-scale B2B2C SaaS company.
• 4+ years of experience in e-commerce or adjacent markets.
• Proven track record of building and scaling platform or shared-services products.
• Technical fluency in API schemas, services, and data models; a technical degree is expected.
• Must be based in Canada.
• Strong instincts for product-led growth (PLG) and self-service activation.

Nice to have

• Experience integrating LLM- or agent-powered features into B2B workflows.
• Experience scaling product-led growth in an enterprise environment.
• Background in B2B or B2B2C retail technology.

Culture & Benefits

• Comprehensive compensation including annual bonus and equity.
• Opportunity to act as an internal founder for a foundational company platform.
• Culture of innovation, adventure, and low ego.
• Remote-first work environment.