Customer Success Manager

TL;DR

Customer Success Manager (Medtech/Software): Managing a large portfolio of clients to retain accounts, drive renewals, and maximize value from partnerships with an accent on customer retention, revenue expansion, and high client adoption. Focus on building long-term customer relationships, proactive pipeline generation, and collaborating cross-functionally to enhance client satisfaction.

Location: 100% remote anywhere in the United States, based on company remote work policy.

Salary: $80,000–$100,000 per year plus bonus and benefits.

Company

hirify.global delivers software solutions and data analytics for healthcare and emergency response communities, focusing on EMS, hospitals, and public safety.

What you will do

• Achieve revenue retention, pipeline generation, and growth goals for assigned client portfolio.
• Manage subscription cycles and maintain positive client relationships to ensure retention and account growth.
• Identify and develop up-sell and cross-sell opportunities with clients.
• Prepare accounts for renewal and develop retention strategies to mitigate churn risk.
• Collaborate cross-functionally to streamline renewal and contracting processes and advocate for client needs.
• Track and report customer health, renewal, and growth metrics to leadership.

Requirements

• Degree or equivalent education and relevant work experience.
• Proven success in renewing and retaining customer contracts, preferably in SaaS.
• Strong communication, negotiation, and interpersonal skills with ability to influence executives.
• Ability to work independently and thrive in a fast-paced, collaborative environment.
• Technical aptitude with CRM and related tools; familiarity with MEDDICC or similar sales methodologies.
• Must be located in the United States to comply with remote work policy.

Culture & Benefits

• Full-time employment with bonus, benefits, and community engagement.
• Supportive and inclusive workplace committed to diversity and equal opportunity.
• Remote work flexibility within the US.
• Opportunities for professional growth and collaboration.

Hiring process

• Application review followed by interviews and assessments.
• Evaluation of communication, negotiation, and customer success skills.
• Discussion of fit with company culture and role expectations.