Sales Service Representative (Fintech)

TL;DR

Sales Service Representative (Fintech): Supporting inbound sales inquiries and providing customer service for debt settlement and consolidation solutions with an accent on building relationships and guiding clients through financial decisions. Focus on managing lead follow-ups, maintaining accurate CRM documentation, and delivering empathetic, professional consultations during U.S. business hours.

Location: Remote (Must be available to work during U.S. business hours)

Company

hirify.global is a service provider connecting talent with clients in the financial services sector.

What you will do

• Answer incoming calls from prospective clients interested in debt settlement and consolidation services.
• Provide accurate information about financial programs and recommend appropriate solutions.
• Conduct consistent follow-up and outbound outreach to leads generated through marketing channels.
• Maintain detailed records of all client interactions and activities within CRM systems.
• Collaborate with sales and support teams to improve customer experience and conversion performance.

Requirements

• Fluent in both English and Korean (verbal and written).
• Previous experience in sales, customer service, or call center roles.
• Must be available to work during U.S. business hours.
• Experience with CRM systems and customer management software.
• Ability to handle sensitive financial conversations with professionalism and confidentiality.

Nice to have

• Experience within financial services, debt settlement, or lending industries.

Culture & Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive training and ongoing professional support.
• Collaborative and positive team environment.
• Opportunities for career growth and advancement.

Hiring process

• Initial screening call.
• Client interview.
• Offer and onboarding.