Customer Success Specialist

TL;DR

Customer Success Specialist: Managing the end-to-end order lifecycle and providing tier 1 support for high-value electrical asset monitoring equipment with an accent on client communication and process efficiency. Focus on utilizing Salesforce and Oracle to ensure seamless order delivery while collaborating with engineering and production teams to resolve complex client inquiries.

Location: Must be based in Fairport, NY, United States

Salary: $17.64–$32.74 per hour

Company

hirify.global is a global precision technology company providing mission-critical monitoring and protection solutions for the power generation and distribution industries.

What you will do

• Manage orders from entry to delivery using Salesforce and Oracle.
• Act as tier 1 phone support for inbound client requests.
• Collaborate with engineering and production teams to ensure a smooth client experience.
• Triage and respond to client inquiries while maintaining high service standards.
• Perform quoting functions and evaluate problems to propose effective solutions.
• Drive continuous improvement for products, processes, and personal development.

Requirements

• Minimum 1 year of related customer service experience.
• Must be based in Fairport, NY.
• Strong written and verbal communication skills with professional phone etiquette.
• Proficiency in data entry and ability to learn new processes quickly.
• Ability to work within established procedures under moderate supervision.
• Strong attention to detail and collaborative mindset.

Nice to have

• Associate’s degree.
• Experience with Oracle and Salesforce.
• Knowledge of electric power transmission and distribution.
• Proficiency in Microsoft Excel including formulas.
• Understanding of the purchase order process including international shipments.
• Bilingual skills.

Culture & Benefits

• Comprehensive health benefits effective from the first day.
• 401k matching with immediate vesting.
• Up to 100% education reimbursement towards a degree.
• Paid maternity, paternity, and adoption leave.
• Life insurance and annual career development planning.
• Inclusive environment with autonomy typical of a medium-sized company backed by Fortune 500 resources.