Client Success Manager (Baser)

Mr. Shade's Apprentice - Client Success
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BE MR. SHADE'S APPRENTICE — BASER IS HIRING
Join the adventure of becoming the world's most preferred shade brand — and be the human our customers love hearing from.

📍 Adventurous & mobile · Danish + English required · Full-time · Founder-led team · Permanent contract




WANT TO DO SALES DIFFERENTLY?
Are you willing to give yourself 100% to your customers? To treat them like friends — not ticket numbers? At Baser we do service in a way that works incredibly well, and it's wonderfully simple: talk to people like you're their friend and help them make the decision that's right for THEM. Not necessarily the most expensive one — the right one.

We're obsessed with helping people make better decisions. We give what used to be called great service — from back before "customer service" meant a bot or a generic reply that took days. When someone writes to us, a real person who cares writes back. Often with a video. Sometimes from the beach, the park, or your backyard.




WHO WE ARE
Baser is a premium parasol brand born in Denmark — now sold across Denmark, Germany, the UK, and Australia. We design beautiful, high-quality shade for people who take their outdoor living seriously. Our team is close-knit and fully remote, built around two co-founders: Christian (that's Mr. Shade) and Josefine, with sunny photo shoots on the southern coast of Spain and in Australia, where a lot of the magic gets filmed. In summer we sell hard across Europe. In winter we flip to Australia. Our business follows the sun — and for this role, so will you, at least once.




START AS THE APPRENTICE. GROW INTO CHIEF SHADE OFFICER.
You'll start as Mr. Shade's Apprentice, learning the craft hands-on. But this role has somewhere to go: as you grow, the goal is for you to take real ownership of the European market and eventually step up as our Chief Shade Officer in Europe, while Christian expands his role as our public figure, Mr. Shade himself.

You are not selling. You are advising. You help customers figure out which parasol is right for their space, their wind, their life — and that, in turn, is the best kind of selling there is. You're a real person who gives a damn. When a customer writes, we talk to them like a friend's friend who just asked what parasol to buy at a barbecue. And if the conversation drifts into Lego, Star Wars, or how their week is going — brilliant. That IS the service.




WHAT YOU'LL DO:
* Handle customer communication — email, social DMs, phone, and more


* Help customers choose the right parasol for their outdoor space


* Step into any situation a customer has and find a solution — parasol choice, logistics, spare parts, general fixes


* Record quick, personal 1:1 videos for customers, just like Christian does


* Join Christian delivering great service in Denmark & Australia


* Work shoulder-to-shoulder with Christian as a core team member






WHO YOU ARE
* Fluent in Danish and English (German is a bonus)


* Adventurous and mobile — this is the big one. The role starts with a real adventure: you train with us in southern Spain, then ride the peak of the 2026 Australian season on the ground, roughly October to December, in Australia and Southeast Asia, on Australian time. After that you're based in Europe for the long run. The Australia leg is a one-time ride at the very start — and all travel is paid — so you'll need to be genuinely free and up for it.


* A natural people-person who lights up a conversation and isn't shy about getting personal


* Someone who wants to learn and take ownership, not just clock in


* Comfortable on camera — the role involves 1:1 video advice


* Sales experience helps, but your energy, warmth, and honesty matter more


* Curious, reliable, and happy to grab the reins