SAP Service Manager FI/CO (ERP)

TL;DR

SAP Service Manager FI/CO (ERP): Managing global application support and local ancillary systems for SAP FI/CO modules with an accent on ticket prioritization, change management, and SLA reporting. Focus on resolving complex incidents, coordinating between key users and third-party providers, and monitoring module KPIs.

Location: Hybrid (Rastatt, Germany) - 3-4 days at home

Company

hirify.global provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows.

What you will do

• Manage global application support for SAP FI/CO modules and local ancillary systems.
• Coordinate ERP and ServiceNow tickets and change requests, including prioritization and escalation.
• Plan and implement minor, pre-approved, and emergency changes, including budgeting and reporting.
• Moderate SAP Key User meetings and facilitate communication with 3rd party support providers.
• Monitor module KPIs and support the creation of SLA reports.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field.
• Profound experience in SAP Service Management, specifically within SAP FI/CO modules.
• Expertise in SAP FI/CO modules.
• Excellent English language skills (spoken and written).
• Ability to work in a hybrid model based in Rastatt, Germany.

Nice to have

• Experience with CRM or BI applications.
• Knowledge of ancillary systems like FIS, Ariba, Fiori, Paymetrics, or Vertex.

Culture & Benefits

• 30 vacation days per year.
• Hybrid work flexibility (3-4 days from home).
• Modern workplace equipment and corporate employee discounts.
• JobRad (bicycle leasing) program.
• Individual training and professional development opportunities.