Staff Product Designer

TL;DR

Staff Product Designer (SaaS/B2B): Designing end-to-end functionality for the Onboarding and Compliance team with an accent on user-centered design, strategic roadmap contribution, and cross-functional collaboration. Focus on delivering high-quality UI flows, leading research initiatives, and driving design decisions that enhance the customer experience for a global communications platform.

Location: Must be based in the USA

Salary: $159,210–$208,000 (varies by state)

Company

Twilio is a global leader in cloud communications, empowering developers and businesses to build personalized customer experiences through innovative software solutions.

What you will do

• Contribute to product strategy and roadmap planning by leveraging customer and product expertise.
• Independently scope and execute end-to-end design solutions for complex multi-page experiences.
• Lead or co-lead research initiatives to inform design decisions and identify new opportunities.
• Collaborate closely with product and engineering stakeholders to define project plans and deliverables.
• Facilitate team discussions and design reviews to solve complex challenges.
• Evolve and maintain the design system to ensure consistency and scalability.

Requirements

• Must be based in the USA
• Demonstrated ability to independently lead comprehensive user-centered designs.
• Strong command of UI best practices and experience shipping high-quality interfaces.
• Excellent facilitation and presentation skills with the ability to provide constructive feedback.
• Builder mindset with a track record of driving initiatives forward with resilience.
• Experience in software interface design or development.

Nice to have

• 8+ years of industry experience.
• Bachelor’s or Master’s degree in Human Computer Interaction or Design.
• Experience at a SaaS software company serving B2B customers.

Culture & Benefits

• Competitive pay with equity and bonus plan eligibility.
• Comprehensive healthcare insurance and 401(k) retirement savings program.
• Generous time-off, parental leave, and wellness leave policies.
• Remote-first work culture with a focus on global inclusion and connection.
• Opportunities to participate in community impact and volunteering initiatives.