IT Support Team Lead (Fintech)

#job #vacancy #belgrade #support #teamlead #onsite #unlimit

Hi there!

is looking for IT Support Team Lead ⭐️

At Unlimit, we’re building a global fintech ecosystem that removes financial borders 🌍



🔔 What You’ll Be Doing
• Lead the global IT Support function (L1/L2), ensuring service excellence, SLA/KPI achievement, and continuous improvement of ITSM processes in line with ITIL best practices.
• Manage corporate IT platforms, end-user services, identity and access management (SSO, MFA, RBAC), and critical financial systems (SWIFT, SEPA, TARGET, Mastercard, Visa).
• Oversee software licensing, SaaS, IT assets, procurement, vendors, contracts, and budgets to optimize operational efficiency and costs.
• Ensure regulatory compliance, security, and audit readiness (DORA, PCI-DSS, etc.), while driving automation, AI adoption, and process optimization.


📌Qualifications You Will Bring
• 5+ years of experience in IT Support, IT Operations, or IT Service Management, including 2+ years leading global or distributed teams.
• Strong technical expertise in modern workplace technologies (Google Workspace, Jira/Confluence, Slack, Windows/macOS, endpoint management, networking) and ITIL-based ITSM practices.
• Hands-on experience with IAM, enterprise security, compliance (PCI DSS, GDPR, DORA), and managing vendors, SaaS, software licensing, contracts, budgets, and cost optimization.
• Bachelor's degree in IT (or equivalent experience), professional English proficiency, and experience in regulated industries (fintech, banking, payments) with exposure to SWIFT, SEPA, or card payment systems is a plus.


💚 What You'll Gain
• Employment Agreement
• Medical insurance
• FitPass
• 25 vacation day annual
• 5 sick leave days annual
• Approved individual budgets for the education
• Relocation package for those who wants to move to Belgrade


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