Provider Growth & AI Agent Operations Lead (SaaS)

TL;DR

Provider Growth & AI Agent Operations Lead (SaaS): Driving 3-5x revenue growth by managing the provider customer lifecycle and deploying AI agents to scale sales and success operations. Focus on building repeatable cross-sell playbooks, optimizing product-led growth, and collaborating with engineering to integrate AI-driven engagement tools.

Location: Must be based in San Francisco and work 5-6 days/week in-office

Company

hirify.global is a mission-driven platform empowering early childhood education providers with tools and support to make quality care accessible to all.

What you will do

• Own the end-to-end provider conversion and cross-sell lifecycle funnel.
• Lead and manage the provider success team to drive adoption and revenue.
• Partner with engineering to design and deploy AI agents for sales, onboarding, and account management.
• Develop and scale repeatable playbooks for provider activation and expansion.
• Collaborate with product and engineering to inform the roadmap based on revenue data.
• Establish measurement systems to track the impact of growth initiatives.

Requirements

• 6+ years of experience in customer success, account management, sales operations, or business development.
• Proven track record of driving revenue growth and customer conversion in B2B environments.
• Demonstrated ability to build and lead high-performing teams.
• Experience operating in fast-paced startup environments.
• Must be able to work 5 days/week in-office in San Francisco.
• Strong analytical skills with the ability to extract insights from data.

Nice to have

• Experience with marketplaces or two-sided platforms.
• Background in regulated industries like education or childcare.
• Early experience with AI tools, agents, or automation workflows.
• SaaS implementation or onboarding experience.

Culture & Benefits

• Comprehensive health benefits with 100% coverage for employees.
• 401(k) match and competitive equity package.
• Flexible PTO and paid holidays.
• Mental wellness days and parental leave.
• Collaborative, mission-driven environment with modern tools.