Customer Service & Dispatch Coordinator (HVAC)

TL;DR

Customer Service & Dispatch Coordinator (HVAC): Managing inbound customer communications and field service operations for a U.S.-based home services business with an accent on real-time dispatching and CRM management. Focus on optimizing technician schedules, maintaining high booking conversion rates, and ensuring seamless service delivery in a fast-paced environment.

Location: Must be based in the United States and available during EST business hours.

Company

hirify.global is a service-oriented company specializing in operational support for the home services industry.

What you will do

• Manage high-volume inbound calls, emails, and chats to provide proactive service updates.
• Schedule and dispatch HVAC, plumbing, and electrical jobs based on technician availability and skill sets.
• Optimize daily schedules in real time to adapt to changing service needs.
• Maintain accurate records and documentation within ServiceTitan or similar CRM platforms.
• Support sales efforts by introducing membership plans and identifying upsell opportunities.
• Coordinate closely with field technicians and internal teams to ensure efficient service delivery.

Requirements

• 2+ years of experience in customer service and dispatching within the home services industry.
• Strong English communication skills (verbal and written).
• Hands-on experience with ServiceTitan or similar dispatch/CRM software.
• Proven ability to multitask and prioritize tasks in a high-pressure environment.
• Must be available to work during U.S. Eastern Standard Time (EST) hours.
• Reliable internet connection and a professional remote work setup.

Nice to have

• Experience with U.S.-based home services companies.
• Familiarity with membership plan upselling and service agreements.
• Experience working with remote or offshore teams.
• Exposure to the Northeast U.S. customer base.

Culture & Benefits

• High ownership role with direct impact on business revenue and customer experience.
• Fast-paced, structured work environment with clear KPIs.
• Opportunities for professional growth into operations management.

Hiring process

• Initial phone screen followed by a video interview with a recruiter.
• Practical assessment focusing on dispatching and CRM scenarios.
• Final client interview before offer and onboarding.