Collections Manager (Retail)

TL;DR

Collections Manager (Retail): Building and scaling in-country debt collections processes for retail credit portfolios with an accent on compliance, efficiency, and performance optimization. Focus on managing end-to-end recovery strategies, overseeing third-party agencies, and implementing automated solutions to improve contact and cure rates.

Location: Must be based in Argentina

Company

Revolut is a global financial super app providing spending, saving, and investment services to over 75 million customers worldwide.

What you will do

• Lead the development of compliant and effective debt collections processes for retail credit.
• Own and manage the end-to-end debt collections lifecycle.
• Optimize in-house and outsourced collection capabilities using advanced analytics and technology.
• Document policies and procedures for debt collection and recoveries.
• Select and oversee debt collection agencies to ensure strict SLA adherence.
• Continuously improve collection metrics, strategies, and automation tools.

Requirements

• Must be based in Argentina
• 4+ years of experience in debt collection and recoveries within a retail bank, fintech, or DCA.
• Solid understanding of debt portfolio management, debt sales, and restructuring.
• Strong knowledge of local debt collection laws and regulations.
• Proven ability to manage third-party service providers and performance metrics.
• Analytical mindset with a focus on process automation and problem-solving.

Culture & Benefits

• Work in a fast-paced, global environment with a focus on innovation and financial inclusion.
• Certified Great Place to Work with a strong emphasis on diversity and inclusion.
• Opportunity to shape financial products for a massive global user base.
• Collaborative, multicultural team environment.