People Partner Lead (HRBP)

TL;DR

People Partner Lead (HRBP): Driving talent strategy and organizational design for the Customer Experience organization with an accent on operational complexity and high-stakes leadership partnership. Focus on building scalable People processes, managing organizational change, and developing a high-performing team of People Partners.

Location: Must be based in or near Scottsdale, AZ; Denver, CO; San Francisco, CA; or New York, NY. This is a hybrid role requiring 2-3 days per week in the office.

Salary: $158,300 – $229,345/year (varies by location and experience).

Company

hirify.global is a mission-driven fintech company providing payroll, benefits, and HR tools to over 500,000 small businesses.

What you will do

• Partner with CX leadership on organizational design, workforce planning, and talent strategy.
• Lead complex organizational changes, including communication, transition planning, and execution.
• Manage and develop a team of 2 People Partners to support frontline CX teams.
• Synthesize People data to provide actionable insights to the CX leadership team.
• Build and implement scalable People processes and playbooks, leveraging AI to reduce administrative overhead.
• Serve as the primary liaison between the CX organization and broader People functions like Talent Acquisition and Total Rewards.

Requirements

• 10+ years of HRBP or People Partner experience, specifically supporting large operational or customer-facing organizations.
• Prior people management experience is required.
• Proven track record of owning complex programs end-to-end, from design to execution.
• Strong operator mindset with a bias for action and high speed of execution.
• Experience working with People data and translating it into clear narratives for senior leadership.
• Must be comfortable working in a hybrid environment in designated office locations.

Nice to have

• Background at high-growth SaaS companies, ideally founder-led or recently public.
• Experience supporting contact centers or large non-exempt/hourly workforces.
• Active interest and experience in using AI tools to improve HR workflows.

Culture & Benefits

• Competitive base pay, benefits, and equity (RSUs) for all full-time employees.
• Commitment to diversity, equity, and inclusion with a focus on building a workplace that reflects the customers served.
• Supportive environment that encourages experimentation with AI tools to improve productivity.
• Hybrid work model with designated office days to foster team collaboration.