Starlink Enterprise Account Director (Aviation)

TL;DR

Starlink Enterprise Account Director (Aviation): Manage and grow strategic enterprise aviation customer accounts for Starlink, focusing on onboarding, retention, and revenue growth. With an accent on customer satisfaction, contract management, and cross-functional collaboration. Focus on building executive relationships, driving revenue realization, and improving customer experience through process enhancements.

Location: Redmond, WA, USA. This is not a remote position and requires relocation if not local to Woodinville, Redmond, Hawthorne, or Bastrop areas.

Company

SpaceX develops advanced space technologies with the goal of enabling human life on Mars, including the Starlink satellite broadband constellation.

What you will do

• Serve as primary contact for strategic Enterprise Aviation customers from contract signature through activation and ongoing management.
• Lead account onboarding, retention, and revenue growth efforts.
• Collaborate with Account Specialists and Leads to manage orders, invoicing, and supply.
• Build and maintain relationships with executive stakeholders to identify requirements and manage expectations.
• Collect and communicate customer feedback to influence programmatic and technical development.
• Drive process and system improvements to enhance customer experience and scale business operations.

Requirements

• Must be located in or willing to relocate to the Woodinville, Redmond, Hawthorne, or Bastrop areas.
• Must be a U.S. citizen, lawful permanent resident, refugee, or asylee to comply with ITAR regulations.
• Bachelor's degree in engineering or business, or equivalent experience with 10+ years in business development, program management, sales, or account management.
• 8+ years of experience in customer-facing roles.
• Availability to work extended hours and travel up to 30% as needed.

Nice to have

• Experience in aviation industry account management, onboard connectivity, satellite integrations, or fleet/mobility applications.
• Strong problem-solving skills and technical knowledge of Starlink or telecommunications.
• Ability to interpret contract documents and deliverables.

Culture & Benefits

• Work in a leading aerospace company focused on innovative space and satellite technologies.
• Collaborate with cross-functional teams to deliver exceptional customer service.
• Opportunity to impact the growth of Starlink’s enterprise aviation business.