Technical Account Manager (AdTech)

TL;DR

Technical Account Manager (AdTech): Managing strategic partners in the programmatic advertising ecosystem to maximize protection and investigate invalid traffic with an accent on technical troubleshooting and strategic relationship management. Focus on translating complex technical findings into customer-friendly communication and driving long-term partnership success.

Location: Must be based in the United States (preference for PST time zone)

Salary: $100K – $135K

Company

Cybersecurity company providing a Human Defense Platform that safeguards enterprises from sophisticated bots, fraud, and account abuse.

What you will do

• Ensure customer satisfaction, retention, and long-term partnership success across assigned strategic accounts.
• Serve as the primary technical focal point and escalation point for sensitive customer issues.
• Collaborate cross-functionally with Product, Engineering, and Research teams to resolve complex issues.
• Translate technical investigation outcomes into clear, customer-appropriate communication.
• Proactively gather product feedback and lead business reviews and onboarding sessions.
• Educate customers by running training sessions and creating educational materials.

Requirements

• Prior AdTech experience is required.
• Must be based in the United States.
• Strong experience with programmatic advertising.
• Ability to translate complex technical findings between internal teams and external customers.
• Analytical mindset with the ability to review data and identify trends to drive conclusions.
• Experience managing customer-facing escalations and multiple strategic projects.

Nice to have

• Experience in measurement and verification.
• Familiarity with analytics and reporting tools such as SQL, Looker, Snowflake, or Imply.

Culture & Benefits

• Comprehensive total rewards package including medical and financial benefits.
• Well-being and learning stipends for professional development.
• Flexible work options.
• Dedicated time off.
• Inclusive environment embracing diversity of thought across global teams.