Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing customer accounts in the Food & Perishables vertical to ensure satisfaction, drive retention, and optimize product adoption with an accent on onboarding and revenue growth. Focus on building strategic client relationships, analyzing customer needs, and coordinating with cross-functional teams to maximize product value.

Location: Prishtina, Kosovo. Must be able to work US East Coast hours (3:00 PM - 11:00 PM Kosovo time). Hybrid or office-based options available.

Company

hirify.global provides a transparent supply chain platform that reduces shipment delays, theft, and spoilage through real-time connectivity.

What you will do

• Onboard new clients and evaluate their specific business needs.
• Manage customer product/service orders and oversee contract renewals.
• Cultivate strong, trust-based relationships to drive customer loyalty and retention.
• Act as a customer advocate and re-engage inachirify.global accounts.
• Contribute to revenue retention and overall account growth.

Requirements

• 2+ years of experience in Account Management or Customer Success, preferably within B2B SaaS.
• Proven track record of delivering results against revenue targets and retention goals.
• Experience collaborating with cross-functional teams.
• Strong communication skills and a data-driven approach to insights.
• Availability to work US East Coast hours (3:00 PM - 11:00 PM Kosovo time).

Nice to have

• Experience in the shipping logistics industry.
• Bachelor's degree in a related field.

Culture & Benefits

• Flexible work arrangement with office-based or hybrid options.
• Competihirify.global equity to provide a sense of ownership in company growth.
• Collaborahirify.global environment with a committed global team.
• High degree of autonomy and resources to build and implement solutions.