S20 Consultation Officer (Home Ownership)

TL;DR

S20 Consultation Officer (Home Ownership): Managing statutory compliance for major works consultation and billing processes within a leasehold service with an accent on legislative accuracy and resident communication. Focus on preparing Section 20 notices, managing end-to-end consultation workflows, and resolving complex leaseholder enquiries.

Location: Onsite in Romford, United Kingdom

Salary: £39,276 - £42,771 per annum

Company

Local government authority managing a diverse portfolio of home ownership and leasehold services in the hirify.global.

What you will do

• Manage the end-to-end Section 20 consultation process to ensure legislative compliance and accuracy.
• Prepare and issue statutory consultation notices and major works invoices within strict timescales.
• Provide expert advice to residents and colleagues regarding leaseholder obligations and billing processes.
• Represent the Council by preparing documentation and evidence for First Tier Tribunal or Court proceedings.
• Maintain accurate electronic records and monitor performance against service targets.
• Resolve complex enquiries, complaints, and correspondence from the public, Members, and MPs.

Requirements

• Experience in customer-facing roles providing advice and information to stakeholders.
• Strong organizational and administrative skills with high attention to detail.
• Ability to manage competing priorities under pressure to meet strict statutory deadlines.
• Proficiency in office administration systems, case management, and record keeping.
• Must be based in or able to work onsite in Romford, United Kingdom.

Nice to have

• Working knowledge of leasehold legislation, service charges, and major works consultation processes.

Culture & Benefits

• Work within a supportive and forward-thinking team focused on service improvement.
• Opportunity to develop professional expertise in a specialist area of housing.
• Inclusive workplace culture promoting equality and diversity.
• Clear structured reporting line and commitment to professional standards.