Sr Account Manager (Service/Repair)

TL;DR

Sr Account Manager (Service/Repair): Securing and maintaining service accounts and repair work with an accent on relationship management and revenue growth. Focus on developing capital plans for customers, preparing technical repair proposals, and utilizing CRM tools to manage the sales pipeline.

Location: Must be based in Dallas, TX (Addison)

Company

Global provider of elevator and escalator solutions.

What you will do

• Exceed sales goals and quotas for service and repair growth while reducing cancellations.
• Manage and develop ongoing relationships with Tier 1, 2, and 3 customers within the assigned territory.
• Develop long-term capital plans to address customer building needs.
• Prepare detailed repair job proposals and service contract bids by estimating costs and reviewing blueprints.
• Manage the sales pipeline using Salesforce CRM and coordinate submittal packages through the approval process.
• Partner with operations, legal, and contract administration to negotiate the Scope of Work (SOW).

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 1 year of business-to-business (B2B) sales experience required.
• Strong attention to detail and proactive follow-up skills.
• Ability to build and nurture relationships with customers and cross-functional colleagues.
• Ability to read and interpret architectural blueprints and drawings (preferred).
• Experience with Salesforce (preferred).

Culture & Benefits

• Comprehensive medical, dental, and vision coverage including FSA and HSA options.
• 401(k) Retirement Savings Plan with a dollar-for-dollar company match on the first 5%.
• 15 days of vacation, 11 paid holidays, and paid sick leave.
• Up to six weeks of paid parental leave after 90 days of full-time employment.
• Company-paid short- and long-term disability, basic life insurance, and AD&D.
• Tuition reimbursement and Employee Assistance Program (EAP).