Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Leading post-sale relationships for public and private sector accounts with an accent on adoption, renewal, and account expansion. Focus on demonstrating ROI through data storytelling and proactively managing account risks to drive NRR and GRR.

Location: Must be based in the US (Remote or Hybrid with Austin, Texas campus)

Company

Canva is a global design platform redefining how the world experiences design.

What you will do

• Lead the post-sale relationship for public and private sector accounts, covering adoption, advocacy, renewal, and expansion.
• Build deep relationships and multi-thread across accounts to identify and execute growth opportunities.
• Utilize data and analytics to demonstrate ROI and influence customer decision-making through storytelling.
• Proactively forecast renewals and manage risks related to budget cycles and leadership changes.
• Collaborate with cross-functional teams to identify product improvements and keep customers updated on new features.
• Develop and articulate the unique value of the Canva platform for Public Sector use cases.

Requirements

• 3+ years of experience as a Customer Success Manager in B2B SaaS.
• Demonstrated history of meeting or exceeding renewal and expansion targets (NRR/GRR).
• Commercial mindset with experience managing revenue and negotiating strategically.
• Ability to navigate complex organizational structures and build credibility with senior stakeholders.
• Proficiency in using data to build compelling narratives for decision-makers.
• Must be based in the United States to support US operations.

Nice to have

• Experience with diverse verticals such as Public Sector, Real Estate, or Higher Education.

Culture & Benefits

• Flexible work model with choice in where and how you work.
• Culture of curiosity, ownership, and a bias for action.
• Inclusive environment celebrating diverse skills and backgrounds.
• Virtual interview process for candidate convenience.