Junior Onboarding & Implementation Specialist (SaaS)

TL;DR

Junior Onboarding & Implementation Specialist (SaaS): Managing the transition of new hospitality clients onto the hirify.global platform with an accent on account configuration and user training. Focus on data migration, process optimization, and ensuring successful go-live milestones.

Location: Hybrid

Company

hirify.global provides an all-in-one SaaS platform helping holiday parks, campsites, and accommodation providers automate processes and manage reservations.

What you will do

• Set up and configure customer accounts and develop implementation plans.
• Deliver online training sessions and workshops for new users.
• Advise customers on process improvements and automation best practices.
• Support data migrations, imports, and platform configuration.
• Collaborate with developers and technical teams on API connections and integrations.
• Manage onboarding timelines and ensure smooth handovers to the Customer Success team.

Requirements

• Higher education qualification or equivalent level of professional thinking.
• Experience in onboarding, implementation, customer success, or similar customer-facing roles.
• Strong interest in software, technology, and automation.
• Ability to quickly understand new systems and explain them clearly to others.
• Strong analytical and problem-solving skills.
• Proactive mindset and ability to manage multiple projects simultaneously.

Culture & Benefits

• Competitive salary with annual reviews and a 10% increase after the first year.
• Hybrid working opportunities and 25 days of annual leave.
• Structured onboarding programme with a dedicated buddy.
• Access to a Learning Management System (LMS) and ongoing development opportunities.
• Opportunity to work in a growing international SaaS company.

Hiring process

• Initial application review.
• First interview to meet the team and learn about the role.
• Second interview focusing on experience and onboarding approach.
• Job offer.