Change Manager (Commerce)

TL;DR

Change Manager (Commerce): Leading change management activities and coordinating the Change Advisory Board to ensure efficient service delivery within the commerce sector with an accent on impact assessment and stakeholder effectiveness. Focus on defining success metrics, managing complex organizational changes, and integrating change processes with incident and problem management.

Location: Belgrade, Serbia

Company

A global platform-powered leader in unified commerce for shopping and dining, empowering retailers and restaurants across more than 35 countries.

What you will do

• Lead structured Change Management activities and manage the Change Advisory Board (CAB).
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Develop communications for change initiatives and define success metrics to measure performance.
• Collaborate closely with Incident and Problem Management teams to ensure adherence to processes and clear handovers.
• Contribute to Continual Service Improvement (CSI) processes and provide periodic reporting.

Requirements

• Minimum 3 years of related experience in Change Management principles and methodologies.
• Experience leading large-scale organizational change efforts.
• Exceptional written and verbal communication skills.
• Ability to influence others and drive toward a common vision or goal.
• Must be based in Belgrade, Serbia.

Nice to have

• ITIL v4 certification.
• Experience with the Change module in ServiceNow.
• Experience creating and managing Change workflows.

Culture & Benefits

• Engaging and fast-paced professional environment.
• Opportunity to handle significant and complex organizational changes.
• Inclusive corporate culture committed to equal employment opportunity.