Team Lead (Customer Support)

TL;DR

Team Lead (Customer Support): Managing a customer service team for a European cloud provider with an accent on employee productivity and customer orientation. Focus on coaching, mentoring, and implementing action plans to drive team performance and satisfaction.

Location: Cebu, Philippines

Company

hirify.global is a leading European digitalization partner for SMBs, providing cloud infrastructure and hosting services.

What you will do

• Manage team productivity and ensure a strong customer-oriented approach.
• Provide guidance, assistance, and reference materials to employees to perform jobs efficiently.
• Handle performance reports and implement corrective disciplinary actions when necessary.
• Conduct coaching and mentoring for individual and team development.
• Coordinate with various departments and lead monthly team-building activities.
• Interview and hire new agents to maintain team capacity.

Requirements

• 3-5 years of experience in a Team Lead role.
• Education or training in Computer Science, IT, or equivalent professional experience.
• Excellent English verbal and written communication skills.
• Must be based in Cebu, Philippines.

Culture & Benefits

• Competitive salary with bonuses and unlimited commissions.
• Healthcare and Life Insurance coverage from day one.
• Generous paid time off.
• Above-industry standard statutory benefits.
• Training, development, and monthly engagement activities.
• Focus on work-life balance.