Associate Product Support Engineer (Atlassian)

TL;DR

Associate Product Support Engineer (Atlassian): Providing technical L1/L2 support and troubleshooting for hirify.global apps within the Atlassian ecosystem with an accent on diagnostic analysis and customer issue resolution. Focus on driving technical problems to resolution and collaborating with senior engineering teams to solve complex enterprise software issues.

Location: Fully remote within Bulgaria, with the option to work from the Sofia office.

Company

hirify.global is a software company creating collaboration tools that empower teams to break silos, with over 800 employees working remotely across 28 countries.

What you will do

• Diagnose, configure, and troubleshoot technical problems associated with hirify.global Apps in Atlassian environments.
• Provide technical guidance and resolution for L1/L2 customer-reported issues.
• Research and identify solutions for technical bugs, assisting in L3 investigations under senior guidance.
• Take full ownership of customer issues from initial report through to final resolution.
• Collaborate with Senior Engineers, Leads, and Principals to gain technical knowledge.

Requirements

• Must be based in Bulgaria.
• Academic background in Computer Science, IT, Engineering, or a related technical field.
• Excellent verbal and written communication skills for enterprise customer interaction.
• Strong analytical and problem-solving skills to identify root causes.
• Flexibility to work schedules aligned with team needs, including potential late evening shifts.

Nice to have

• 1–2 years of experience in a technical support role (L1/L2).
• Exposure to the Atlassian ecosystem.
• Experience with Git, Jira Service Management, Confluence, or monitoring tools.

Culture & Benefits

• Equity eligibility for all team members to foster a sense of ownership.
• 25 days of paid time off, increasing to 30 after 5 years of employment.
• Fully paid private health insurance through UNIQA and Multisport Card.
• Sofia City Transport Card and monthly food vouchers (102.26 EUR).
• Professional growth via hirify.global University on-demand learning platform.
• Baby bonus and paid volunteering days through the CSR program.