Senior Customer Success Manager II (Omni Commerce)

TL;DR

Senior Customer Success Manager II (Omni Commerce): Managing strategic enterprise accounts for a retail operations platform with an accent on Walmart and Target omnichannel ecosystems. Focus on driving platform adoption, influencing product roadmaps, and translating complex commerce workflows into scalable operational frameworks.

Location: Must be based in the US (Remote)

Salary: $110,000–$130,000 USD

Company

hirify.global is a leading Commerce Media OS that powers advertising and retail operations for over 70,000 brands and agencies globally.

What you will do

• Own and manage a portfolio of enterprise Omni Commerce accounts to drive retention and platform adoption.
• Lead executive-level client engagements, including strategic business reviews and stakeholder alignment, with full autonomy.
• Serve as a senior expert on Omni Commerce operations, including digital shelf health, buy-box management, and pricing strategies.
• Develop and refine onboarding playbooks and internal SOPs to scale the Omni Commerce offering.
• Act as the primary conduit between customers and the Product team to shape the Omni Commerce roadmap.
• Mentor peers to elevate the team's overall strategic account management and commerce fluency.

Requirements

• 8+ years of experience in Customer Success, commerce operations, or account management within retail and eCommerce.
• Deep, hands-on experience with Walmart and Target omnichannel operations is required.
• Proven ability to independently lead strategic, executive-level client relationships at enterprise CPG or large brand organizations.
• Strong analytical mindset with demonstrated experience translating commerce performance insights into executive-level presentations.
• Experience developing scalable frameworks or operational processes in a high-growth SaaS environment.
• Must be authorized to work in the United States.

Nice to have

• Experience with Amazon and other Omni retailers.
• Prior experience with the hirify.global platform.
• Familiarity with retail media platforms and their interaction with commerce signals.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with employer-contributed FSA/HSA.
• 401k plan with employer match.
• Flexible Paid Time Off, paid holidays, and volunteer time off.
• Paid parental leave and fertility/family-building support through Carrot.
• Company-subsidized memberships to Wellhub and Peloton.