Senior Travel Claims Handler (Insurance)

TL;DR

Senior Travel Claims Handler (Insurance): Managing end-to-end travel insurance claims for a global client base with an accent on complex, high-value, and sensitive cases. Focus on investigation, fraud prevention, and providing expert guidance for VIP clients.

Location: Remote (Must be UK based)

Salary: £28,000 – £30,000 per annum

Company

hirify.global provides comprehensive global travel and medical assistance services.

What you will do

• Manage end-to-end travel insurance claims, including assessment, investigation, settlement, and closure.
• Handle high-value and complex cases with high professionalism and accuracy for VIP clients.
• Communicate with customers, underwriters, and third parties via phone and email.
• Support and mentor team members and authorize claims within designated authority.
• Identify and prevent fraud and manage recoveries where appropriate.
• Collaborate with 24/7 assistance teams to ensure a seamless customer journey.

Requirements

• Strong claims handling experience with excellent attention to detail and analytical skills.
• Ability to manage workloads independently and collaborate effectively.
• Outstanding customer service and communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must be based in the United Kingdom.

Nice to have

• 5+ years of experience across travel, medical, legal expenses, or liability claims.
• 3+ years of specialization specifically in travel claims.
• Experience with fraud detection, recoveries, and complaint resolution.
• Additional language skills.

Culture & Benefits

• Remote working with a healthy work-life balance and Monday to Friday schedule.
• 22 days holiday plus bank holidays, increasing up to 30 days with service.
• Additional paid leave for your birthday and Christmas Eve.
• Bupa dental cover and Health Shield cash plan (optical and everyday healthcare).
• Comprehensive travel insurance and Royal London pension scheme.
• Paid volunteer days and death in service benefit.