Customer Support Specialist (HR)

TL;DR

Customer Support Specialist (HR): Provide employee and internal stakeholder support on contingent workforce processes and policies with an accent on compliance, program operations, and issue resolution. Focus on managing complex workforce program initiatives, driving projects to completion, and leveraging AI tools to improve service delivery.

Location: Onsite in Menlo Park, California, USA

Salary: $98,000–$129,100

Company

Snowflake is a leading data company focused on powering the era of the agentic enterprise through innovative AI-native solutions.

What you will do

• Provide outstanding customer service support on contingent workforce processes and policies adhering to team SLAs.
• Partner with leadership and operations specialists to meet goals, drive projects, and solve complex organizational problems.
• Drive compliance, education, and program-level initiatives for the contingent workforce program.
• Manage day-to-day tactical operations including communications, documentation, scheduling, and meeting facilitation.
• Facilitate resolutions for accommodation and immigration requests, cost rate analysis, and investigations.
• Create and maintain documentation and provide training and mentoring as a subject matter expert.

Requirements

• Location: Must be onsite in Menlo Park, California, USA
• 3+ years of customer service support experience in contingent workforce, HR, or workforce management.
• Experience with VNDLY Vendor Management System and Managed Service Providers.
• Strong analytical, problem-solving, and communication skills with discretion in sensitive matters.
• Proficiency with MS Office, Google Suite, Slack, Zoom, ServiceNow, and AI tools such as Gemini, ChatGPT, CoCo, and Snowflake Intelligence.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have

• Experience with Zip P2P Tool and Workday HCM.
• Experience creating training videos and using current technologies creatively.
• A proactive, innovative attitude and ability to think outside the box.

Culture & Benefits

• Work at the intersection of People Operations and workforce strategy with impact across the company.
• Collaborate directly with senior leadership on complex challenges.
• Embrace innovation and AI tools to raise operational standards.
• Join a fast-growing, innovative data company with a dynamic team environment.