Solutions Engineer (SaaS)

TL;DR

Solutions Engineer (SaaS): Driving customer acquisition and revenue growth through technical validation and solution architecture for Asana Service Management with an accent on translating complex workflows into business value. Focus on building repeatable technical plays and bridging the gap between customer needs and product evolution.

Location: Fully remote in NYC or hybrid in New York City office

Salary: $167,300 - $178,500

Company

Asana is a leading platform for human + AI collaboration used by millions of teams worldwide to achieve their goals.

What you will do

• Lead technical validation for IT and service team opportunities within mid-market accounts, from discovery to tailored demonstrations.
• Translate complex customer pain points and service delivery workflows into practical solution designs and business value narratives.
• Advise customers on solution architecture, integrations, administration, and deployment strategies.
• Collaborate cross-functionally with Account Executives and Customer Success Managers to uncover expansion opportunities.
• Develop repeatable demo assets, technical collateral, and feedback loops to scale the service management motion.
• Surface product gaps and customer objections to leadership to inform the product roadmap and GTM strategy.

Requirements

• Strong background in solutions consulting, sales engineering, or a similar customer-facing technical role.
• Proven skills in discovery and technical validation to uncover workflows and constraints.
• Experience presenting product demonstrations and workshops to both technical and executive audiences.
• Ability to clearly explain technical concepts, including workflow design and automation.
• Must be based in New York City (NYC).
• Curiosity and willingness to leverage AI tools to enhance productivity.

Nice to have

• Familiarity with service management methodologies such as ITIL or SLA frameworks.
• Experience with ticketing, identity, and workflow automation systems.

Culture & Benefits

• Competitive compensation package including base salary, equity, and sales incentive pay.
• Comprehensive health and wellness benefits, including mental health and fitness support.
• Inclusive family building benefits and career coaching.
• Long-term savings and retirement plans.
• In-office culinary options for those working from the NYC office.