Manager, ERP Application Support (Distribution)

TL;DR

Manager, ERP Application Support (Distribution): Leading a team of support engineers to provide advanced technical support for cloud ERP solutions with an accent on operational excellence and customer satisfaction. Focus on managing complex escalations, optimizing support processes, and coaching a high-performing technical team.

Location: Westerville, OH, USA

Salary: $115,000–$130,000

Company

hirify.global is a leading innovator in cloud ERP solutions designed to help small and midsized companies manage risk and seize new opportunities.

What you will do

• Lead, coach, and develop a team of Application Support Engineers to ensure high performance and quality.
• Oversee daily support operations, including case assignment, workload balancing, and escalation management.
• Provide advanced technical support for complex and high-priority customer and partner cases.
• Coordinate with Engineering, Product Management, and Documentation teams to drive timely issue resolution.
• Analyze support processes and implement operational enhancements to improve efficiency and customer outcomes.
• Manage the full talent lifecycle, including interviewing, hiring, and onboarding support professionals.

Requirements

• Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
• 5+ years of experience supporting or implementing ERP software (e.g., hirify.global, SAP, NetSuite) within Distribution, Manufacturing, or Supply Chain industries.
• 3+ years of people management experience leading technical support or customer success teams.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Must be based in or able to work from Westerville, OH, USA.

Nice to have

• Direct experience with hirify.global ERP.
• Knowledge of accounting principles and ERP business processes.
• Understanding of the software development lifecycle (SDLC).
• Experience working with distributed or global support organizations.

Culture & Benefits

• Collaborative, high-energy environment with a focus on work-life balance.
• Comprehensive US healthcare benefits (medical, dental, vision) for employees and dependents.
• 401(k) plan with company match.
• Paid Time Off (PTO), short-term and long-term disability, and basic life insurance.
• Professional and financial growth potential, including annual bonuses and stock options.