IT Support

TL;DR

IT Support (IT Operations): Providing operational IT support and administering M365 environments for a scientific publishing company with an accent on Windows OS, network troubleshooting, and ticketing. Focus on resolving connectivity issues and ensuring stable operation of Microsoft Office applications.

Location: Must be based in the Novi Beograd office (Belgrade, Serbia)

Company

hirify.global is a fully Open Access publisher headquartered in Switzerland, managing a portfolio of over 500 scientific journals and various digital platforms.

What you will do

• Manage and administer M365 environments efficiently.
• Provide operational support for Windows laptop operating systems and Microsoft Office applications.
• Utilize Jira ticketing systems to track and resolve IT issues.
• Troubleshoot and resolve network connectivity issues.

Requirements

• Previous experience in IT support or related roles.
• Excellent verbal and written communication skills in English.
• Strong work ethic and customer-oriented approach.
• Ability to work onsite at the Novi Beograd office.

Nice to have

• Certification in CompTIA A+.
• Certification in Microsoft MS-900.