Product Support Engineer (iPaaS)

TL;DR

Product Support Engineer (iPaaS): Providing senior-level technical escalation and support for an AI-first integration platform across cloud and on-premise deployments with an accent on infrastructure diagnostics, high-availability architecture, and incident resolution. Focus on diagnosing complex runtime issues, optimizing SQL configurations, and refining AI-driven first-line support.

Location: Hybrid; Prefer locations near Espoo, Finland for occasional office visits

Salary: 45k – 63k EUR

Company

A Nordic-founded integration platform (iPaaS) recognized in the Gartner Magic Quadrant for making integrations fast and easy.

What you will do

• Own and resolve technical incidents and service requests within SLAs across cloud, hybrid, and on-premises environments.
• Diagnose issues across the full stack, including Control Panel UI, agents (Windows/Linux), API Management, and SQL configuration stores.
• Guide customers through version upgrades and troubleshoot post-upgrade issues.
• Support on-premise and airgapped installations, including HA architecture and identity provider integration (OIDC/ADFS).
• Collaborate with R&D and Platform Operations to resolve product defects and improve the platform.
• Refine AI first-line support (Botpress) by documenting resolutions and updating the knowledge base.

Requirements

• Proven experience in IT infrastructure and system administration, specifically with Windows Server and IIS.
• Strong knowledge of networking fundamentals (DNS, TCP/IP, routing, firewalls, VPN).
• Hands-on experience with SQL Server, including high-availability patterns (AlwaysOn, clustering).
• Proficiency in at least one scripting language: PowerShell, Bash, or Python.
• Experience with REST APIs, API gateways, and authentication flows (HTTP, TLS).
• Strong written English communication skills for professional customer interaction.

Nice to have

• Experience with messaging systems (RabbitMQ, Azure Service Bus, ActiveMQ).
• Knowledge of other databases (PostgreSQL, MySQL, SQLite) and web hosting (NGINX, Apache).
• Familiarity with Docker, Kubernetes, and object storage (S3, Azure Storage).
• Experience with identity standards like OAuth 2.0, SAML, and Microsoft Entra ID.
• Nordic language skills (Finnish or Swedish).

Culture & Benefits

• Flexible working hours and a hybrid work model focusing on work-life balance.
• Nordic culture based on transparency, trust, and low hierarchy.
• Outcome-oriented "Get Things Done" mentality over corporate politics.
• Opportunity to work with a recognized European alternative to Silicon Valley tech.
• Competitive fixed salary and benefits package.

Hiring process

• Three to four discussions (digital and live) with People Integrator, Head of Product Support, and team members.
• Reference checks are part of the process.