Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Providing expert technical assistance to users of the hirify.global content management platform with an accent on product troubleshooting and resolving complex customer issues. Focus on acting as the voice of the customer for internal Product and Engineering teams to drive platform improvements.

Location: Must be based in the United States; role requires in-office attendance a minimum of 3 days per week.

Salary: $45,000–$50,000 USD

Company

hirify.global is a leader in Intelligent Content Management, helping global organizations transform business workflows and secure critical content in the AI-first era.

What you will do

• Become a technical expert on the hirify.global product suite to provide high-quality support.
• Troubleshoot product issues and provide creative solutions for customer challenges.
• Collaborate with internal teams including Engineering, Security, and Product Management.
• Act as the voice of the customer to influence future product development.
• Manage high-volume customer interactions across phone, email, and screen-sharing channels.

Requirements

• BA/BS degree or equivalent professional experience.
• Must be based in the United States and able to work from a local office 3 days per week.
• Strong written and verbal communication skills.
• Technical curiosity and a passion for software innovation.
• Ability to manage priorities and adapt in a fast-paced environment.

Nice to have

• 1+ years of experience in Product Support or Admin Experience Support.

Culture & Benefits

• Comprehensive benefits package including equity and health insurance.
• Commitment to diversity, inclusion, and equal opportunity employment.
• Ongoing training and professional development opportunities.
• Collaborative culture with a focus on community and in-person teamwork.