Skip Tracing - Document Services - Representative II

TL;DR

Skip Tracing - Document Services - Representative II: Maintain compliance standards by reviewing and completing servicing-related tasks, updating account information, and resolving customer needs with an accent on data integrity, quality control, and accurate research/reconciliation. Focus on processing demographic information, troubleshooting operational issues, routing mail and shipments, and supporting special projects while mentoring team members.

Location: Lincoln, NE

Salary: $16.50/hour

Company

hirify.global is a diversified company providing student loan servicing, professional services, payments processing, renewable energy solutions, and education expertise.

What you will do

• Maintain compliance standards by reviewing and completing servicing tasks and quality control functions.
• Update information on accounts in Loan Servicing and/or Originations systems while ensuring integrity of data and information.
• Handle operational needs including processing demographic information, troubleshooting machine-related issues, and routing mail and shipments.
• Research and correct account or department issues within required timeframes and maintain accounts/reports for quality and compliance processes.
• Provide customer support with minimal contact on accounts and carry out special requests.
• Represent the area on committees/project teams and serve as a mentor/resource for management and staff.

Requirements

• Must reside in the United States and be a United States citizen.
• Must not be delinquent or in default with any federal debt.
• Must be able to complete a clearance process involving 7 years of previous work experience, previous addresses, and verifier contact information.
• 2 years of customer service experience and/or general office experience preferred.
• Knowledge of Loan Servicing and/or Originations systems preferred.
• Ability to work fully in office at the hirify.global Center office building.

Culture & Benefits

• Medical, dental, vision, HSA and FSA.
• Generous earned time off, 401K/student loan repayment, life insurance & AD&D.
• Employee assistance program, employee stock purchase program, and tuition reimbursement.
• Performance-based incentive pay plus short- and long-term disability.
• Robust wellness program.
• Drug-free and tobacco-free workplace.