Senior Drivers Verification Specialist (Trust & Safety)

TL;DR

Senior Drivers Verification Specialist (Trust & Safety): Overseeing daily driver verification operations and ensuring service quality with an accent on operational efficiency and team performance. Focus on optimizing verification processes, monitoring KPIs, and coordinating with cross-functional stakeholders to maintain high compliance standards.

Location: Onsite in Recife, Brazil

Company

hirify.global is a global tech company on a mission to challenge injustice, providing a ride-hailing platform with over 360 million installs across 48 countries.

What you will do

• Monitor real-time team performance, including KPIs, attendance, and case quality.
• Optimize driver verification processes to ensure operational excellence and compliance.
• Manage workload distribution and reassign tasks based on business priorities.
• Analyze shift performance and prepare consolidated reports for leadership.
• Mentor new team members and support their onboarding and professional development.
• Collaborate with partner teams to report and resolve operational incidents.

Requirements

• Advanced interpersonal and communication skills.
• Strong leadership mindset and a high level of accountability.
• Excellent time management and organizational abilities.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with high attention to detail.
• Location: Must be based in Recife, Brazil for onsite work

Culture & Benefits

• Access to mentoring, career consulting, and professional learning programs.
• International experience through the Global Talent Exchange Program.
• Engagement in company-wide challenges, sports activities, and social impact projects.
• Co-financed language courses and internal speaking clubs.
• Collaborative environment focused on initiative and open communication.

Hiring process

• Multiple interview stages: Talent Acquisition, Hiring Manager, Team, and Final interviews.
• Technical evaluation via a Test Case.
• Compliance checks including an English Proficiency Test, Medical Exam, and Background Check.