Risk Operations Manager (Fintech)

TL;DR

Risk Operations Manager (Fintech): Leading the resolution of complex card payment risk cases and shaping global risk strategy with an accent on fraud detection and operational efficiency. Focus on implementing AI-driven optimizations, designing risk rules, and collaborating with global stakeholders to minimize customer friction.

Location: London

Company

Airwallex is a unified payments and financial platform for global businesses, providing integrated solutions for business accounts, payments, and treasury management.

What you will do

• Lead the resolution of complex card payment risk cases and critical escalations with full accountability.
• Contribute to the design, implementation, and refinement of global issuing risk rules to stay ahead of fraud patterns.
• Leverage AI tools and automated workflows to sharpen fraud detection and increase operating efficiency.
• Collaborate with global cross-functional partners in Product, Engineering, and Compliance.
• Translate daily operational learnings into structural process improvements to reduce future risk.

Requirements

• Background in card payment risk, fraud operations, ATO risk control, or issuing dispute management within high-growth FinTech or startups.
• Proficiency in SQL, Databricks, and Business Intelligence tools to analyze fraud trends.
• Ability to collaborate effectively within a global network and adapt to regional requirements.
• Strong sense of ownership and commitment to end-to-end problem resolution.
• Inclination to use AI/LLMs and automation to eliminate operational bottlenecks.

Culture & Benefits

• Culture of high ownership, founder-like energy, and accelerated learning.
• Opportunity to tackle complex, high-visibility problems with an innovative global team.
• Emphasis on using AI to work smarter and solve problems faster.
• Collaborative environment focused on building the future of global banking.