AI Strategist (SaaS)

TL;DR

AI Strategist (SaaS): Designing, deploying, and scaling AI workflows for IT and service teams to transform business operations with an accent on technical implementation and GTM strategy. Focus on accelerating time to first value, building reusable implementation playbooks, and translating customer feedback into product roadmap improvements.

Location: Must be based in the US (Remote depending on state, or Hybrid in New York City)

Salary: $129,600 - $147,200

Company

Asana is a leading platform for human + AI collaboration used by millions of teams worldwide to achieve their goals faster.

What you will do

• Lead customer engagements from post-sale ideation to delivery, ensuring rapid deployment and measurable business outcomes.
• Develop implementation plans for IT and service management workflows, incorporating high-value AI use cases and success metrics.
• Provide hands-on guidance for environment configuration and migration of legacy workflows into the AI platform.
• Identify and mitigate technical, process, and adoption risks during deployment to prevent project stalls.
• Create a comprehensive, reusable playbook of best practices and technical configurations for scaling the team and customer base.
• Collaborate with Product, Marketing, and Sales leadership to inform the roadmap and GTM strategy based on customer feedback.

Requirements

• 3+ years of experience in technical Customer Success, Implementation, Technical Account Management, or Management Consulting.
• Must be based in the United States.
• Deep understanding of IT and service team personas, operational pain points, and service delivery workflows.
• Proven experience helping customers evaluate, adopt, or scale AI/ML tools in their workflows.
• Ability to deliver product demonstrations and workshops to both technical and C-level audiences.
• Strong data literacy; familiarity with Python or SQL is a major plus.

Nice to have

• Experience operating in early-stage or incubation motions where playbooks are evolving in real time.
• Strong builder mentality and intellectual curiosity about emerging AI tools and technologies.

Culture & Benefits

• Competitive compensation package including base salary, equity, and sales incentives.
• Mental health, wellness, and fitness benefits.
• Career coaching and professional support.
• Inclusive family building benefits and long-term retirement plans.
• Office-centric culture with hybrid flexibility and in-office culinary options.