Customer Success Representative (LATAM)

TL;DR

Customer Success Representative (LATAM): Managing client relationships and ensuring the successful delivery of B2B demand generation solutions with an accent on proactive communication and operational support. Focus on identifying growth opportunities within the territory and addressing complex client requests in a fast-paced environment.

Location: Must be based in the LATAM region

Company

hirify.global is a global demand generation company providing B2B organizations with audience, buyer, and account engagement solutions.

What you will do

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Communicate progress of monthly and quarterly initiatives to stakeholders.
• Identify and grow opportunities within the territory in collaboration with sales teams.
• Assist with challenging client requests and issue escalations.
• Manage administrative and operational tasks including data entry and scheduling.

Requirements

• Proven track record in client relationship management, hospitality, or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and proactive problem-solving skills.
• Must be based in the LATAM region.

Culture & Benefits

• Supportive community that celebrates success and encourages continuous improvement.
• Focus on employee satisfaction and professional growth.
• Opportunity to work with a variety of industries.
• Dynamic and collaborative work environment.

Hiring process

• Application review by recruiting professionals.
• Potential video interview followed by a short project or test.
• Live interview with the hiring manager or team via Zoom.