AI and Experience Orchestration Director (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
AI and Experience Orchestration Director (AI/CX): Leading strategic engagements to accelerate the adoption of native AI and experience orchestration capabilities with an accent on translating business goals into impactful AI use cases. Focus on orchestrating complex opportunities with C-level stakeholders and driving field execution of the AI portfolio.
Location: Sao Paulo, Brazil (Hybrid)
Company
is an AI-powered Experience Orchestration platform that empowers organizations to improve customer and employee loyalty through empathetic, personalized experiences at scale.
What you will do
- Lead strategic engagements and high-level discussions with technical and business stakeholders regarding AI adoption.
- Partner with account executives to influence deal strategy, pipeline creation, and forecasting.
- Drive field execution of AI portfolio programs, including sales campaigns and enablement initiatives.
- Lead customer workshops to define AI use cases, prioritization frameworks, and pilot opportunities.
- Serve as a subject matter expert for AI positioning, presentations, pricing, and proposals.
- Collaborate with marketing, product, and customer success teams to translate customer insights into product improvements.
Requirements
- 10 to 12 years of experience in software, cloud, or AI-related roles.
- Deep subject matter expertise in AI-powered customer experience (CX) and conversational AI solutions.
- Proven track record in pre-sales, sales overlay, or subject matter expert functions.
- Ability to engage and influence senior and C-level leaders.
- Experience coordinating and executing AI proofs of concept (PoCs).
- Strong critical thinking, problem-solving, and presentation skills.
Nice to have
- Experience selling leading AI solutions for contact center transformation.
Culture & Benefits
- Culture rooted in empathy and collaboration, focusing on strategic partnerships.
- High degree of independence and ownership over work and impact.
- Alignment with the MEDDPICC sales methodology for consistent results.
- Encouragement to think and act boldly to drive innovation.
- Competitive benefits and perks similar to those at major tech companies.
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