Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of 15–20 enterprise accounts across the EMEA region with an accent on building strategic relationships and driving product adoption. Focus on aligning customer goals with platform capabilities, identifying growth opportunities, and ensuring measurable business outcomes.

Location: Must be based in the United Kingdom (Remote)

Salary: £45,800 – £63,653

Company

hirify.global is a market-leading provider of Sales Performance Management (SPM) and Revenue Performance Management (RPM) solutions, trusted by global industry leaders to optimize revenue strategies.

What you will do

• Manage a portfolio of 15–20 customer accounts through proactive engagement.
• Build and maintain strong relationships with key stakeholders across customer organizations.
• Align customer business goals with product capabilities to drive adoption and value.
• Identify and progress opportunities for account growth and expansion.
• Maintain accurate customer records and activity logs in CRM and success tools.
• Partner with internal teams to resolve challenges and enhance the overall customer experience.

Requirements

• Must be based in the United Kingdom.
• Experience in a SaaS or technology environment in customer success, account management, or sales.
• Proven ability to manage B2B customer relationships.
• Strong written and verbal communication skills in English.
• Ability to work independently and manage priorities with limited oversight.
• Familiarity with CRM or customer success platforms like Salesforce.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible work environment with remote and hybrid options.
• Dedicated learning days (Ignite Days) for professional development.
• Tuition assistance for continuing education.
• Retirement plans and volunteer days to support community engagement.