IT Operations Analyst (AI)

TL;DR

IT Operations Analyst (AI): Delivering prompt technical support and diagnosing issues across productivity tools and operating systems with an accent on AI-native IT automation and identity access management. Focus on resolving end-user tickets, collaborating with engineering to reduce manual toil, and maintaining 24/7/365 support operations.

Location: Remote (Must be based in the US)

Company

hirify.global is building an AI-native IT automation platform that combines technology with a human touch.

What you will do

• Provide high-quality technical support to end users for productivity tools and operating systems.
• Diagnose and resolve issues related to Identity and Access Management (IAM).
• Partner with Engineering to develop and optimize IT automation workflows to reduce manual toil.
• Manage ticket queues, triage issues, and maintain clear communication under pressure.
• Participate in shift rotations as part of a 24/7/365 support operation.

Requirements

• 2+ years of experience in an IT support role.
• Proficiency with Google Workspace, Microsoft 365, and Slack.
• Working knowledge of Windows and macOS troubleshooting.
• Experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
• Understanding of TCP/IP and common network protocols.
• Ability to work the late shift (4:00 PM - 12:00 AM Pacific Time).

Nice to have

• Familiarity with Mobile Device Management (MDM) platforms, specifically JAMF.

Culture & Benefits

• 100% remote work environment with flexible core hours.
• Unlimited PTO and 12 paid federal holidays.
• $150 monthly connectivity stipend for cell phone, internet, or equipment.
• Comprehensive health insurance (Medical, Dental, Vision) with 100% deductible covered.
• Participation in 401(k) program and equity option grants.
• Paid parental leave for birth, adoption, or surrogacy.