Head of Creative Operations

TL;DR

Head of Creative Operations: Build the infrastructure, people management layer, and operational systems that enable a high-output creative function with an accent on operating model design, intake/prioritization, and scalable production workflows. Focus on leading creative producers across brand, campaign, video, events, and web while managing capacity, vendors, budgets, and process discipline to elevate execution quality.

Location: San Francisco

Salary: $221,600 – $332,400 USD (Offers Equity)

Company

Harvey is transforming legal and professional services with agentic AI and an enterprise-grade platform.

What you will do

• Lead, mentor, and grow a team of creative producers across brand, campaign, video, events, and web production.
• Build and maintain the Brand & Creative operating model (intake, prioritization, resourcing, trafficking, reporting).
• Define how work enters the team (intake forms, briefing standards, prioritization frameworks) and protect space for high-impact work.
• Own creative project management tooling and standardize workflows, templates, and reporting across producers, designers, writers, and partners.
• Manage capacity planning and resourcing across internal creatives, agencies, and freelancers; recommend when to flex with vendors vs. hire in-house.
• Oversee vendor/agency/freelancer relationships and manage budgets across campaigns, shoots, and events; surface risks early and propose tradeoffs.

Requirements

• 8+ years in creative operations, production management, or brand operations, ideally in-house at a high-growth technology company.
• 3+ years managing teams of producers or project managers, with a track record of developing talent and raising the operational bar.
• Deep command of creative project management tools and configuring workflows, dashboards, and reporting (e.g., Asana, Airtable, Linear).
• Experience running complex, multi-faceted productions across brand campaigns, video, events, and digital/web from briefing through delivery and post-mortems.
• Proven ability to manage agency and freelancer relationships at scale, including contracts, onboarding, scopes of work, feedback rituals, and performance accountability.
• Strong budget management skills across multiple concurrent projects and vendors, with early risk surfacing.

Culture & Benefits

• Player-coach role with ownership of a new creative operations function during rapid growth.
• High bar for execution quality, with process discipline designed to give creative teams more time for creative work.
• Cross-functional collaboration with Marketing, Product Marketing, Comms, Sales, and Customer Success.
• Compensation includes base salary and offers equity.

Hiring process

• Interviews focused on creative operations leadership, operating model design, and experience managing production, vendors, and budgets.
• Discussion of how to build and scale the new function during rapid growth.