15 дней назад
VIP Customer Support Representative (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
VIP Customer Support Representative (iGaming): Providing premium, high-level support to VIP clients for a Latin American gaming platform with an accent on 24/7 night shift operations. Focus on resolving complex issues, maintaining VIP service standards, and ensuring seamless communication across chat, email, and phone channels.
Location: Chile
Company
is a recruitment partner for Jugabet, a rapidly growing gaming platform focused on the Latin American market.
What you will do
- Provide premium, high-level support to VIP clients via chat, email, and phone.
- Ensure 24/7 coverage with a specific focus on night shift operations.
- Resolve complex customer issues efficiently while maintaining high service standards.
- Escalate technical or high-priority cases to relevant departments.
- Monitor customer accounts to proactively identify and address potential issues.
- Manage shift handovers and meet KPIs for response and resolution times.
Requirements
- 3+ years of experience in customer support.
- Fluent Spanish speaker.
- Upper-Intermediate (B2) level of English.
- Previous experience in or familiarity with the iGaming industry.
- Ability to work rotating schedules, including weekends and holidays.
- Strong organizational, problem-solving, and teamwork skills.
Culture & Benefits
- Focus on health and wellness.
- Opportunities for professional growth and development.
- Performance-driven rewards.
- Dynamic and fast-paced work environment.
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