Membership Operations Coordinator

TL;DR

Membership Operations Coordinator (Hospitality): Managing daily operations and member experience at a coworking space with an accent on front-desk service, facility maintenance, and community engagement. Focus on building an inclusive environment, coordinating with internal teams, and ensuring high-quality service standards during flexible shifts.

Location: Onsite in Barcelona, Spain

Company

A hybrid hospitality innovator operating student accommodation, coworking spaces, and lifestyle hotels across Europe, certified as a B Corp.

What you will do

• Manage the coworking front desk, including member welcoming, mail handling, and office supply management.
• Conduct regular floor walks to ensure workspaces, meeting rooms, and amenities remain in top condition.
• Collaborate with facilities, cleaning, and F&B teams to resolve space issues promptly.
• Foster a connected community by engaging with members daily and gathering feedback.
• Guide members through TSH products, add-ons, and community events.
• Support flexible scheduling, including evenings and weekends, for events and onboarding.

Requirements

• Fluent in English and Spanish (written and spoken).
• Background in hospitality, coworking, or event management.
• Strong customer service orientation and community-building skills.
• Ability to handle high-energy environments and manage peak times effectively.
• Natural problem-solving skills with a positive, proactive attitude.
• Must be based in Barcelona for this onsite role.

Culture & Benefits

• Opportunity to work for a Certified B Corp focused on positive social impact.
• Discounts across all European properties for employees, friends, and family.
• Dynamic, multi-national work environment with a focus on diversity and authenticity.
• Potential for professional growth within a rapidly expanding hospitality concept.
• Temporary contract until December 31st.