Starlink Enterprise Account Lead (Latin America)

TL;DR

Starlink Enterprise Account Lead (Sales/Account Management): Managing a portfolio of enterprise customers in Latin America from contract signature through activation with an accent on account retention and revenue growth. Focus on delivering impeccable customer service, championing customer feedback for technical development, and ensuring revenue realization.

Location: Hawthorne, CA. Must be a U.S. citizen, lawful permanent resident, or eligible for ITAR authorization.

Salary: $80,000 - $125,000

Company

A leading aerospace company developing satellite internet and space exploration technologies.

What you will do

• Own the customer interface from contract signature through onboarding and long-term retention for LATAM enterprise clients.
• Provide high-quality customer service, ensuring efficient acknowledgment and resolution of issues.
• Identify customer requirements and manage expectations to maintain and grow hardware and service revenue.
• Collect and champion customer feedback internally to steer programmatic and technical development.
• Drive revenue realization on assigned accounts, managing schedules and identifying potential risks.
• Implement process and system enhancements to improve cross-functional execution and scale the business.

Requirements

• Bachelor's degree in engineering or business, or equivalent professional experience.
• 2+ years of consulting or project management experience.
• 1+ year of experience in a customer-facing role.
• Fluent in English and Spanish.
• Must meet ITAR requirements (U.S. citizen, green card, refugee, or asylee).

Nice to have

• Experience in Reseller, Maritime, Aviation, Mobile Backhaul, or Satellite Communications industries.
• Technical knowledge of Starlink or general telecommunications (satellites, ground networks, etc.).
• Ability to manage multiple projects under tight time and resource constraints.
• Strong empathy, active listening, and resiliency skills.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan and employee stock purchase plan.
• Long-term incentives through company stock or long-term cash awards.
• 3 weeks of paid vacation and 10+ paid holidays per year.
• Paid parental and sick leave.