IT Specialist (Infrastructure)

TL;DR

IT Specialist (Infrastructure): Delivering high-quality technical support and managing IT operations for employees with an accent on hardware, software, and collaboration tools. Focus on scaling internal IT processes, managing equipment lifecycles, and coordinating office expansions across US and APAC regions.

Location: On-site in Palo Alto, California

Company

Mistral AI is a leading AI organization developing high-performance large language models.

What you will do

• Provide technical assistance and resolve hardware/software issues for users onsite in Palo Alto and San Francisco.
• Manage the full equipment lifecycle, including installation, configuration, shipment, and inventory tracking.
• Coordinate IT operations for office openings and expansions in cities like New York and Singapore.
• Administer user accounts and application licenses while ensuring compliance with security policies.
• Onboard new team members through physical IT sessions and training on best practices.
• Propose and implement improvements to make the internal technology ecosystem more scalable.

Requirements

• Degree in Computer Science or a related IT field.
• Hands-on experience with Google Workspace administration.
• Strong troubleshooting skills in both macOS and Windows environments.
• Solid understanding of networking fundamentals (TCP/IP, Ethernet, WiFi).
• Experience in a support role within a fast-paced, global organization.
• Willingness to travel to New York and Singapore and support timezone-aligned onboarding.

Nice to have

• Experience with MDM solutions such as Kandji or Jamf.
• Interest or experience in automation tools like Zapier or n8n.

Culture & Benefits

• Competitive salary and equity.
• Comprehensive healthcare (Medical, Dental, Vision) for employees and their families.
• 401K pension plan with 6% matching.
• 18 days of PTO.
• Meal stipend ($400/month) and gym reimbursement ($120/month).
• Transportation reimbursement for parking or public transport ($120/month).
• Visa sponsorship and voluntary BetterUp coaching.