Director, Customer Value Architects (Cybersecurity)

TL;DR

Director, Customer Value Architects (Cybersecurity): Leading a team of CVAs to drive customer onboarding and platform value realization with an accent on Falcon Flex adoption and churn minimization. Focus on delivering high-impact value proposals, conducting Executive Business Reviews, and ensuring ROI for strategic accounts.

Location: Must be based in Tokyo, Japan

Company

CrowdStrike is a global leader in cybersecurity providing an AI-native platform designed to stop breaches and protect modern organizations.

What you will do

• Lead a team of Customer Value Architects in executing account onboarding and defining customer success plans.
• Partner with sales leaders to drive account expansion through the adoption and expanded use of Falcon Flex.
• Supervise the development of competitive business propositions to ensure renewals via demonstrated realized value.
• Oversee the delivery of Executive Quarterly Business Reviews (EQBRs) and business value analyses to demonstrate ROI.
• Proactively identify and remediate risks to customer success to minimize attrition.
• Manage team performance, career development, and accountability for quarterly revenue targets.

Requirements

• Expert leadership skills in collaboration, prioritization, and directing team operations.
• Deep industry knowledge of cybersecurity and customer decision-making processes.
• Proficiency in C-level presentations, financial acumen, and executive negotiation.
• Expert functional knowledge of sales methodologies and the software sales lifecycle.
• Location: Based in Tokyo, Japan

Nice to have

• BA/BS or equivalent educational background.
• Minimum 15+ years of relevant professional experience.
• Strong financial acumen with the ability to calculate ROI metrics.
• Experience with flexible licensing models and managing complex customer relationships.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday packages.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level.
• Vibrant office culture with world-class amenities.