Senior Maintenance and Support Engineer

TL;DR

Senior Maintenance and Support Engineer (Software Support): Providing enterprise-level technical assistance and troubleshooting for software applications with an accent on incident resolution and SLA compliance. Focus on diagnosing complex system issues, performing root cause analysis, and delivering on-site technical support.

Location: Singapore (On-site support required)

Company

hirify.global is a global corporation delivering secure consumer experiences that connect people to commerce across more than 130 countries.

What you will do

• Provide enterprise-level technical support by analyzing, diagnosing, and troubleshooting software application incidents.
• Manage and resolve high-complexity support requests to ensure strict adherence to SLAs.
• Lead joint resolution and testing efforts in collaboration with development and M&S teams.
• Deliver deep technical on-site support directly within customer environments.
• Analyze trends to determine root causes and recommend corrective actions.
• Mentor less experienced team members and ensure overall ticket quality and prioritization.

Requirements

• Diploma or equivalent work experience.
• 4-6 years of relevant experience in Maintenance and Support Engineering.
• Good business English skills (written and spoken).
• Must be based in Singapore to provide on-site support.

Culture & Benefits

• Diverse global environment with over 23,000 teammates worldwide.
• Culture fueled by collaboration, decisiveness, urgency, and accountability.
• Commitment to diversity as an equal opportunity employer.