Senior Customer Success Manager (DoD/IC/FSI)

TL;DR

Senior Customer Success Manager (IAM/GovSec): Managing complex, mission-critical identity and access management relationships for DoD, Intelligence Community, and Federal System Integrators with an accent on regulatory compliance and strategic value delivery. Focus on navigating FedRAMP/DISA authorizations, driving application adoption in classified environments, and aligning product roadmaps with government security postures.

Location: Must be based in the U.S. (Washington, DC mentioned); Hybrid work format with 25%-30% local travel for onsite visits.

Salary: $151,000 — $227,000 USD

Company

Okta is a leader in identity security, providing the trusted infrastructure that enables organizations to safely embrace AI and secure both human and machine identities.

What you will do

• Serve as the primary executive point of contact for strategic DoD/IC/FSI accounts, managing C-suite and technical relationships.
• Develop multi-year success strategies aligning Okta's IAM capabilities with customers' mission objectives and compliance requirements.
• Act as a liaison for government security inquiries, including FedRAMP compliance, DISA authorization, and continuous monitoring.
• Orchestrate complex customer escalations across Support, Engineering, Product Management, and Compliance teams.
• Drive application onboarding and adoption by assessing portfolios and designing phased implementation plans.
• Advocate for specialized customer requirements during product roadmap and engineering prioritization discussions.

Requirements

• U.S. Citizenship required.
• Must remain living in the U.S. while in this role.
• 7+ years of customer success or account management experience focused on DoD, IC, or Federal agencies.
• 5+ years of experience with enterprise SaaS products, specifically in IAM, cloud security, or zero trust.
• Deep understanding of government regulatory and compliance requirements (FedRAMP, DISA).
• Exceptional communication skills for engaging with C-suite and technical leadership.

Nice to have

• Former government security clearance holder (TS/SCI or equivalent).
• Direct experience with Okta products and platform.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan and flexible spending accounts.
• Paid leave, including PTO and parental leave.
• Immersive, in-person onboarding experience to accelerate impact.
• Global community across 20+ offices with a focus on social impact and talent development.